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Return & Refund Policy

At Pushpa Electronics, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, our return and refund policy aims to make the process as straightforward as possible. Please review the details below.

 

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, in its original packaging, and in the same condition that you received it.

  • Receipt: Proof of purchase is required, such as a receipt or order confirmation email.

  • Timeframe: You must initiate the return within  7 days of the delivery date.

 

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

  • Downloadable software products

  • Items marked as final sale

  • Perishable goods (such as batteries) if applicable

 

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at sales@pushpaelectronics.com to request a Return Merchandise Authorization (RMA) number.

  2. Prepare Your Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.

  3. Shipping: Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

 

4. Return Shipping Costs

  • Defective or Incorrect Items: If you received a defective or incorrect item, Pushpa Electronics will cover the return shipping costs.

  • All Other Returns: For all other returns, the customer is responsible for return shipping costs.

 

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Original Payment Method: Refunds will be issued to the original payment method within 7-10 business days.

  • Store Credit: If preferred, you can opt for a store credit instead of a refund.

 

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

  1. Check Your Bank Account: Ensure the refund has not been posted.

  2. Contact Your Bank or Credit Card Company: It may take some time before your refund is officially posted.

  3. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at sales@pushpaelectronics.com.

 

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at sales@pushpaelectronics.com.

 

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

 

9. Contact Us

For any questions or concerns regarding our return and refund policy, please contact our customer service team:

Thank you for shopping with Pushpa Electronics. We value your business and are committed to ensuring your satisfaction.

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